Return and Refund Policy
At Pieces by Core, we are dedicated to ensuring your satisfaction with every purchase. Please review our policy carefully to understand the terms for returns and refunds.
Returns
- Eligibility: Items must be returned within 14 days of delivery and must be in their original, unused condition with all original packaging.
- Non-returnable items: Customized, personalized, or made-to-order items are final sale and cannot be returned unless they arrive damaged or defective.
- Change of Mind: Refunds are not provided for change of mind, incorrect selection, or if the item was found cheaper elsewhere. We encourage you to carefully review all product details before placing an order.
- International Orders: We do not accept returns or exchanges for international orders. All international sales are final.
Refunds
- Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing: If approved, refunds are processed within 7-10 business days and will be issued to the original payment method.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receipt. We’ll arrange for a replacement or full refund, including return shipping costs if necessary.
Contact Us
For any questions or to initiate a return, please reach out to us at
tel : +6 03 5612 1168
email: contact@piecesbycore.com